Warranty
Thank you for choosing Fulsolen Official Store for your purchase. We take pride in the quality of our products and want you to be fully satisfied with your shopping experience. To provide you with peace of mind, we offer the following warranty:
Limited Warranty
Fulsolen offers a limited warranty on all products purchased through our online store. The warranty period and coverage details may vary depending on the specific product. Please refer to the product description or packaging for warranty specifics.
What's Covered
Our warranty covers manufacturing defects and workmanship issues that may arise during normal and intended use of the product. It includes repair, return and replacement of the product at our discretion..
Warranty Period
The warranty period starts from the date the buyer receives the package. Please consult the product-specific warranty information for the exact duration.
| Model | Warranty period(month) |
|---|---|
| Smart A01 | 24 |
| Smart B01 | 24 |
| P302 | 12 |
| P201 | 12 |
| 100W Solar Panel | 12 |
| G5000 Inverter | 60 |
| Accessories | 12 |
Exclusions
This warranty does not cover:
✸Non-quality related issues.
✸Damage caused by accidents, misuse, abuse, neglect, or improper installation.
✸Normal wear and tear.
✸Cosmetic damages that do not affect the functionality of the product.
✸Products not purchased through our official online store or authorized resellers.
✸Damage caused by modifications, alterations, or unauthorized repairs.
✸Loss or theft of the product.
How to Make a Warranty Claim
If you believe your product is eligible for a warranty claim, please follow these steps:
- Contact our customer support team at support.global@fulsolen.com within the warranty period.
- Provide your order number and a detailed description of the issue.
- Our team will guide you through the warranty claim process, which may include providing photographic evidence or other documentation.
Resolution
Upon successful verification of your warranty claim, we will either repair or replace the product, or offer a refund and return, at our discretion.
Disclaimer
This warranty is the sole and exclusive warranty for the products purchased through our online store and supersedes any other warranties, whether expressed or implied. Fulsolen shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
Questions and Assistance
If you have any questions about our warranty, need assistance with a warranty claim, or require additional information, please contact our customer support team at support.global@fulsolen.com.
Third-Party Warranties
Manufacturers, suppliers, or publishers other than Fusolen may provide their own warranties for specific products sold through our online store. If a product you have purchased is covered by a third-party warranty, we encourage you to contact them directly for further information regarding their warranty terms and claims process.
Please note that Fulsolen is not responsible for third-party warranties, and any warranty claims or disputes related to third-party products should be resolved directly with the respective manufacturer, supplier, or publisher.
This clause makes it clear that your company is not responsible for warranties provided by third parties and directs customers to contact those parties for warranty-related inquiries.
Local Warranty Laws
Please be aware that the warranty period for our products may vary depending on local laws and regulations in your country, state, or province. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the limitations described above may not apply to you.
You may have additional rights under the laws of your specific jurisdiction, which may impact the terms and conditions of our warranty. These rights may vary from state to state, province to province, or country to country.
We are committed to upholding your rights as a consumer, and we encourage you to familiarize yourself with the warranty laws applicable in your area. If you have any questions or require further information regarding your specific rights and warranty coverage, please contact our customer support team at support.global@fulsolen.com.
This clause acknowledges the potential variability of warranty periods due to local laws and emphasizes the importance of understanding one's rights under these laws. It also invites customers to seek clarification from Fulsolen's customer support team regarding specific warranty terms applicable in their jurisdiction."